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The engineer first needs to turn on the cable that runs from the street cabinet to your property. If so then thats nothing to do with Openreach, theyre not one of their Contractors and wouldnt have organised for one to visit. Sockets becoming damp due to flood, spillage or exposure to high levels of steam. Damage to equipment within your premises caused by lightning or power surges. I have seen them working on cabs before on a saturday, Broadband Providers since 2005 Aol/O2/Virgin Media/BE/BT. The Communication Workers Union (CWU),. There's more to Openreach than meets the eye. He could not find an issue with the BB and couldn't do too much digging as my dad was in a work meeting, but provided me a line of contact with him if we have extreme amount of drops again. The engineers work to 2 time slots, 08:00 - 13:00, and 13:00 to 18:00. . The installation takes around three hours and the Openreach engineer will need access to your property. Anna Tims is away. Installation day: What to expect 2023 BBC. Missed appointments. Youll be sent a new hub, so keep it somewhere handy. At conservative gathering, Trump is still the favourite. You were left wondering if this was just a temporary fix. . They will fit a new faceplate on your master phone socket, which is where the broadband cable comes into your house.When positioning your hub, the engineer may need to install new cabling. Thing is there is a lot of stuff under footways so you can't go mad. Well let you know if this happens. I am seemingly stuck in the 1970s - unable to get a working phone line/broadband from BT.When my broadband failed in mid June, Openreach engineers traced the fault to the local cabinet. They will call you to confirm their arrival time and to find out about any access requirements. All depends when your manager wants you I guess. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. Moving home . Ring sky told an engineer will come out in the next 48 hrs. "Where talent is a dwarf, self-esteem is a giant. - Providing data governance through all operational teams in order to maintain and improve data quality. Often, noisy line faults test OK and therefore the advisor tells the end user it must be their own equipment and there will be a charge. The North East Triage was set up to encourage engineers to make the correct decisions regarding all form of civils requests and in doing so engineers would be encouraged to make the right decisions on . CER / Field Insights - North England. By clicking Accept All, you consent to the use of ALL the cookies. 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, Re: 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, (If I have helped you in any way please click the thumbs up. Do openreach/ BT engineers work 24/7 ? BT promised two engineer appointments but no one turned up. If you arent available, someone over 18 will need to be around. Examples are forced overtime, bullyboy management, and a productivity philosophy which encourages shortcuts. Installation times for Fibre to the Premises (FTTP) can vary, depending on how close the fibre cable is, and whether you already have an Optical Network Termination unit (ONT). @bt_uk. While we respect the choice of our colleagues who are CWU members to strike, we will work to minimise any disruption and keep our customers and the country connected. Yes, please make sure you or someone in your business is available to give the engineer access to your premises. In 1987 I began a career as a British Telecom Engineer. Just wish we had it for the first visit and not had to deal with the unprofessional behaviour of the first guy. This cookie is set by GDPR Cookie Consent plugin. Members of the Communication Workers Union (CWU), including call centre. I could not recommend working for BT Openreach at all. If you aren't available, someone over 18 will need to be around. A telecommunication giant's training school in Peterborough has seen 2,500 engineers through its . Try their website here. Russian minister laughed at for Ukraine war claims. Please only call if you have a letter from the government saying you are high-risk. But heres a quick guide to the different installation terms we use, and the average timescales. If you currently work for the BT Group please apply directly through the Internal jobs board. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. Complex Engineering Reception and Triage. I saw one at a cabinet last Sunday afternoon. You can view these money saving ideas by clicking HERE. It can sometimes be a few weeks before theyll contact you to arrange when they can complete the work at your premises. He took a look and said it was related to the amount of extensions, which we said had been cut down after the fun and games of last year (My previous thread is here & with the help a lot of Neil, a great mod here, we actually got some resolution:https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571). You'll work as part of a two-person team, undertaking small civil engineering work in both highway and customer property, helping us to connect people and build the best digital future for the UK. & Broadcast. Well let you know how quickly you could be up and running when you order fibre broadband. To change your appointment: You can also easily change engineer appointments using the BT Business app. I was recently working as a service delivery Manager with 10 years' experience in the UK's largest Fiber/copper network provider (BT Openreach) , responsible for the safety and performance of large engineering teams. An engineer will install an ONT at your premises to connect to the nearby fibre cable. Engineer call outs and costs | BT Business Business help Phone line & services Fix Report or manage a fault Engineer call outs and costs There's no charge for most engineer visits. For more information about careers as an engineer with Openreach please visit www.btplc.com and visit careers. If the work is not complex, they'll carry out all the external work required. Ive also heard of customers asking for a Sky Engineer, Talk Talk Engineer, or BT Openreach Telephone Engineer to re connect or install a new telephone extension socket, only to be told that its far cheaper to get the work done privately by an Independent Engineer. When someone did arrive, they told us the fault was in the street and that he needed to book temporary traffic lights, with council permission required, and it could take seven days to fix. Garry 2. Edited by XRaySpeX (Sat 05-Apr-14 22:35:46). Read about our approach to external linking. Job Description: We're looking for Civils/Poling Engineers to join us at an exciting time. Wherever they join us - in BT, EE, Plusnet or Openreach, our apprentices learn real-world skills and help solve some of the world's biggest tech challenges. It was reported a yesterday (I think). Find out more about the BT Business app and how to download it. The cookie is used to store the user consent for the cookies in the category "Other. "The serious disruption this strike may cause is entirely down to Philip Jansen and his friends, who have chosen to stick two fingers up to their own workforce.". Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. (adsbygoogle = window.adsbygoogle || []).push({}); Talk about pass the buck BT! Can Nigeria's election result be overturned? They are completely useless but Openreach Engineers dont tend to mind them because their incompetence generates revenue for Openreach when they have to go out and fix their mess. If you really need it fixed sooner, you'd need to pay for a higher level of service from Openreach. Now there is light at the end of the tunnel! @XRaySpeX . Ive talked to customers who have had problems with their Broadband or Telephone Service and just wanted a Telephone Engineer to call and investigate the fault. Ex open reach engineer here, up until 5ish years ago. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, Find out more about the BT Business app and how to download it. Job Responsibilities: Undertake poling when required Work on Replying to . Send us your details and we'll be in touch as soon as we can. The strike is against a 1,500 pay increase for all employees, which the CWU says means a real-terms wage cut because of the soaring rate of inflation. Compiled by Patrick Collinson. 01-04-2021 If my premises is a 'Listed' building is there a way of providing Fibre to the Premises (FTTP)? The phone stopped working, and our broadband was down for about three hours but then came back at very slow speeds. I interviewed at Openreach (London, England) in Sep 2020. This cookie is set by GDPR Cookie Consent plugin. BT. As a field engineer in other telecommunication companies I've found my time at openreach really bizarre. Well send you a confirmation email with your appointment date and time slot. Noisy faults often dont show up on a line test result. business and public sector, For business and public RHM Telecommunications Ltd8 Wheatstone CourtWaterwells Business ParkQuedgeleyGloucesterGL2 2AQ. A man whose body was recovered following a major river search has been named as 32-year-old Alun Owen. To comply with the Traffic Management Act, local authorisation is needed, and this can cause delays. This is simply not true. Although I would guess your fault will probably be picked up on Monday morning. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. You might not need a visit, just the right advice and help to identify the problem! View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Depending on the type of fault and the stage we're at in repairing it, you can do this online. There may be a charge if an engineer is called out to fix a fault that you could fix yourself, like a fault with your phone equipment. Engineers from Openreach managed to cut our telephone line while they were working on our road. An engineer visit is requested, and no fault is found. 30-03-2021 An actual one and not one of the Qube(not sure how it's spelt) guys and it happened to be one of the guys who visited last year. This could be when: We only charge for repair work on a small number of fault reports. Will, Danny, Nicholas and Vincent pulled out all the stops to fix a lengthy wire damage and get a customer reconnected within 24 hours. Ask questions and share tips with other people 24 hours a day. We have tried-and-tested processes for large-scale colleague absences to minimise any disruption for our customers, and these were proved during the pandemic.. Register (or login) on our website and you will not see this ad. Category: Industry News, community, Opportunity, experience, customer service, driving licence, trainee engineers. The Communication Workers Union (CWU), which represents the employees at BT, said that company bosses had "stuck two fingers up" to key workers. A specific time cannot be given and access must be available for the entire slot. The re-branding exercise actually started, in a very low-key way, a few short . on Emergency services found the Openreach engineer's body in the river at Abergwyngregyn,. My previous 10 years working for the Armed Forces augmented my leadership and management experience, helping me to excel at problem solving in my current role, managing . Super helpful and knowledgeableman. The engineer then looked at the port in the wall and started complaining about how he has no idea what they have done, as in the previous engineers. They come across many different situations that require considerable skill and the ability to think and act quickly. They will try and get you . Answered by Openreach 28 August 2019 You'll be contracted to 37.5 hours a week. BT blamed Openreach for failing to fulfil the earlier appointments, and promised another engineer would come out twice. Openreach Part of BT Engaged Employer Overview 929 Reviews 6 Jobs 985 Salaries 168 Interviews 122 Benefits 7 Photos + Add an Interview Openreach Civil Engineer Interview Questions Updated 13 Oct 2022 Find Interviews To filter interviews, Sign In or Register. If this happens we'll text you, call you, or send you an email to arrange another appointment. For ISDN2, ISDN30, PSTN and Broadband lines, well arrange for the fault to be fixed by an engineer between 0800-1800, Mon-Sat, except on UK Public and Bank Holidays. Work experience gained by working for Openreach is truly respected in its particular field by other firms. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. 8.40 for each calendar day that the service is not repaired. 15h06. Openreach Part of BT Engaged Employer Overview 864 Reviews 685 Jobs 985 Salaries 164 Interviews 107 Benefits 7 Photos Follow + Add a Review Openreach Trainee Engineer Reviews Updated 15 Nov 2022 Find Reviews Clear All English Filter Found 50 of over 864 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 4.1 The cookie is used to store the user consent for the cookies in the category "Performance". these comments are my own and in no way represent any company that i may or may not be linked too. Ask questions and share tips with other people 24 hours a day. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. bt openreach working up a pole today. Open any windows or doors where the Openreach engineer may need to work.The engineer will follow government guidelines and wear protective equipment, for example a mask and/or gloves, and wipe down any surface they have touched. However, youll need to arrange the actual installation date with the engineer, based on when youre both available for the work to take place at your premises. Within 10 working days, Openreach will have completed their survey. Theyll need to get in touch with you, so please give us your mobile number for us to share. So we have a line that works upstairs but he has broken the one we want downstairs. My dad explainedwhat had happened and she looked into the system and said the engineer who caused the issue had failed to report any issues with the visit. Suggest you contact openreach as this is BT Retail /Consumer forum. Analytical cookies are used to understand how visitors interact with the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the . Not really a good service from BT. During this saga, BT offered you a EE 4G mini-hub to allow broadband access, but the signal is poor in your area, with you calling it next to useless. Ive heard people say Sky told me I need to have my Router plugged into the main socket, and not an extension, in order for my internet to work. I need an engineer to come to my premises to fix a broadband fault. Find out moreBritish Telecom My Old Job I Loved, To book an appointment with me or a member of my team, please call. When you contacted BT, it said it had not booked that engineer and did not know about the work. Help and support; Contact BT; Back. Interview. 444 reviews from Openreach employees about Openreach culture, salaries, benefits, work-life balance, management, job security, and more. @katenoblett. ", http://www.speedtest.net/my-result/3167201384. 30-03-2021 If you're an engineer, that's usually four or five days a week between Monday and Sunday. Overall I feel Openreach is a good employer and treats you fairly, they provide a good and competitive work package and whilst things could be improved in the structure and provision of training the company does provide a good working environment and I enjoy working for them. We publish our charges in our terms and conditions charges schedule. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. 13h06, I just wanted to provide to the mods and@NeilO. Please review the vacancies in your location to confirm the exact requirements, however for most of our apprenticeships you will need 4 GCSE's Grade 4 - 9 (C or above) as a minimum and this may include English Language and Maths. And once you've got some experience under your belt, there should be opportunities for overtime. Four rookie recruits have just been presented with a certificate and job reference after completing an eight week placement organised through Jobcentre Plus and in partnership with Nottingham City Council. The cookie is used to store the user consent for the cookies in the category "Analytics". Within 10 working days, Openreach will have completed their survey. It provided a chance for them to learn new practical skills and observe the engineer installing new phone lines as well as identifying and then fixing faults. Civil's don't have to give the hrs travel time as you have to start at a yard. Please enter at least 3 characters to search. Ireland, BT Group completes multi-million pound revamp of Belfast HQ, BT Group adds 740 million to economy of Wales, BT Group adds 1.5 billion to Scottish economy, BT Group adds 24 billion to wider UK economy, A partnership built on quality and results, New BT Group hub for 2,500 people opens in Bristol, For 13h08. Openreach will then be in touch to arrange when they can complete the work at your premises. 15 July 2022 BT Group More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. as per usual ,engineers working across the road and our broadband goes down. As a trainee engineer with Openreach, you'll play a big part in keeping the UK connected. I'm wondering will there be engineers working on a saturday? The fault is due to damage caused by someone at the customer's premises. Openreach engineer appointments run from either 08:00 - 13:00 or 13:00 - 18:00 Monday - Saturday. Soon after you sent your letter to us, your service was patched up by an Openreach engineer working on a property nearby. Sat and sun are classed as normal days but there is 4 day weeks or even 9 day fortnight. We have confirmed to the CWU that we wont be reopening the 2022 pay review, having already made the best award we could. Overtime is usually available so the minimum . The company has offered employees a 1,500 per year pay increase, which the union claims is effectively a pay cut considering rampant inflation. The live chat person wasn't at all helpful and actually closed the chat without resolution. @richthestag. Well, by fiddling around on the Internet you have found me! The engineer will come into your home and disconnect your old hub, so you will briefly be without broadband. Then just follow our step-by-step guide to install your broadband yourself. Suitable recruits were initially identified by Jobcentre Plus and invited to an open day and interview. The working pattern of Openreach is quite good as it is more of an employee-centric firm rather than a Customer-centric firm. This depends on the apprenticeship you are applying for. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. 22h. Their service has stopped working and it is not fully fixed after two full working days. Response was given fairly soon after initial slection. This website uses cookies to improve your experience while you navigate through the website.