2023 Trustpilot, Inc. All rights reserved. We receive great feedback about the service we provide and Im sorry if you feel we havent met your expectations. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. And answer could take 2-3 weeks! Hi Frank, Im sorry that you feel this way. They are scammers, and incredibly dishonest. This uncertainty about the availability of resources reminds me of the catastrophic panics of the banks of 1930 and 1931 that led to the Great Depression. It won't go in any direction! I look forward to receiving more information from you. If you wish to cancel your reservation, please see our policies: 1-10 people: Full refund in case of cancellation 5 days or more in advance. And that`s not the case. It then states that you must provide this written notice at least three months before that end date. If you join us with a lounge membership, you will have unlimited access to any of our business lounges whenever you choose. With these memberships, you get free entry to 1, 8 or unlimited lounges, depending on the tier. This company has the worst customer service I have ever experience in my life. We will be suing Regus for their dishonest practices, complete negligence, and breach of contract. They answered us and asked us to show them an email we had sent with the specifications of the machines. You can cancel your membership at any time by completing a Cancellation Request form at your home studio or providing another form of written cancellation request by mail, email, or other method delivered to the address or email address listed at the top of your Membership Agreement. I can see those individual prices, but can you expand on how you would join DragonPass for free? 198 0 obj <>/Filter/FlateDecode/ID[]/Index[180 26]/Info 179 0 R/Length 90/Prev 121201/Root 181 0 R/Size 206/Type/XRef/W[1 2 1]>>stream So, I don't think there won't be an issue with it. this is absolutely gross and scam. 1. So, I would like to request you to cancel my membership with you kindly. Yes. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. Disgusting behaviour. If you were to take direct space or a sublease you would also see these fees in your rent annually. If You have subscribed to a Membership Agreement, You will have access to all participating centers worldwide during standard business working hours and subject to availability. Chargeback invoices were billed to you due to the cancellation of valid initial payments from your end. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. We offer a number of different membership options. I have been charged for restoration fees even though the office was not restored at the time of my move in. As far as the payment is concerned, it has been made in full. CONSUMER BEWARE! How easy is it to get a hold of customer service at regus? Zero customer service, particularly regarding billing. You are also welcome to discuss these situations directly with the line manager of your local community team, who is in touch with you. This is to inform you that, unfortunately, I would have to cancel my membership with your club. It is also worth checking that our emails are not landing in your spam folder. Our invoices are payable no later than on the 15th day of the month. They charge your card for amounts more than stipulated on invoices! They even threaten me with all sorts of bad stuff happening to me (threaten to sue me, use credit buerau agency etc) despite me not staying with them anymore and already paid in full If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. Membership Usage: Usage is measured in whole days and unused days cannot be carried over to the following month. the agent helping me sent an email saying i need to come up with a good reason for them to cancel it. We have a team of specialists available 24/7 to help you find the best solution for your business. . Hi Legend, I understand that youre disappointed, and I sincerely apologise for the inconvenience caused. All agreements end on the last day of a calendar month. Find out how we combat fake reviews. On the other hand, this lease does not prevent Regus from suing the member unless it stops terminating the agreement by not making the agreed payments. Won't be a good idea until they change their management. The unlimited Prestige membership makes sense for lounge lizards who clock up 14 or more lounge visits every 12 months. Regus would say that, yes, the payment for July is due [as soon they could possibly get their hands on it]. All of our templates are completely free to use and are designed to save you time and hassle. Hi Ryan, This does not apply to contract's renewal or expansion. {Name of the recipient} They are trying to infer that we owe over 10,000 dollars although the account has been canceled for years. I wish I never did business with this company. Im sorry if you felt the need to escalate this. Best regards, Thank you again for taking the time to provide feedback. I was using the regus for couple years. First month - $650 So I assumed the purchase transaction failed and chose a different vendor. Our virtual offices are available in every major town and city worldwide, so you can represent your business professionally and maximize every opportunity. This is to inform you that, unfortunately, I would have to cancel my membership with your club. The reps refuse to escalate blatant misconduct on their part to their management. Guests are not included, so anyone entering with you will be charged US$31 per person. Hi Vladyslav, Dont know how many days youll need? It then states that you must provide this written notice at least three months before that end date. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. The center itself have no problem and sales are nice before you join. hmo0_nP|~-Uim7k/2 RHP{J;s3[`V0',2;q]^8J Dd:+Y6+SK0tzyVv:&a89x!k/'.]d2%i,`d4r}wQMhutBaYx. Michelle Spire The site staff try, but their hands are tied by the insensitive and blind executives that run the management team. What steps can we take to get out of this contract and prevent them from suing us for the rental? These days, DragonPass focuses on annual lounge memberships which are almost identical to Priority Pass. We apologize for any inconvenience caused. I understand and appreciate that youre disappointed, and would really like to help. Hard revenue focused. I read all the negative reviews here and I agree I am sorry if you feel this way. It`s dirty, and there`s no legitimate reason for it, except that Regus treats people for everything they can while they try to leave. To be Fair, in terms of facilities i would rate regus 9/10 despite its high price. So when it"s important for them to sell you, there is a person to speak with. You need to enter CC details for Dragonpass, but not necessarily MyRegus. I have been charged for coffee and tea on a monthly basis, even though the coffee and tea machines are not free. Thank you, I would be happy to look into your specific circumstances of your case but havent been able to identify your account. Askcenter staff for availability and pricing. If so I might cancel my Regus ASAP as to not forget. I would not recommend thia company. Youre able to bring one guest per visit. Copyright 2023 Community Evangelical Church. The prices for lounges vary, starting from $14 USD in many Chinese cities to $35 USD in Singapore and Seoul, $40 USD in Dubai and LA, right up to a ridiculous $85 USD in Doha. Aspire Lounges is taking over from The House and My Lounge spaces in those latter three international airports. Again, I was given no information about the impossibility of terminating this agreement until the end of 2022. They denied any responsibility for their system malfunction. I wish you luck and hope that you'll continue giving your best and enriching people's lives for the many years to come.I would like you to please confirm the receipt of the letter and the cancellation. I wonder if its to verify the card or if they are pre-charging me for the first lounge entry. What actually are you reasons? While we have successfully purchased and used a lounge access pass via this method back in 2019, we cannot guarantee that your selected lounge will still be open or accepting DragonPass passes in 2021 or beyond due to COVID-19 restrictions. Transparency is key to us and our teams go to great lengths to ensure that any issues have been clarified before an agreement is signed. If you would like to cancel your Member Benefits, please enter your email address and we will send you an email immediately with instructions. https://www.sitejabber.com/reviews/regus.com, I'm so sorry for your plight, read the reviews. A year later I re-opened another account for again a years time. I understand that youre disappointed, and Id like to help. I look forward to receiving more information from you. I have stopped all payments since then due to loss of job and relocation for school. In the next paragraph, you should ask the authority for confirmation of cancellation. Our team of experienced writers has created a wide range of templates for common letters, including recommendations, resignations, and cover letters. It was a nice experience to be able to associate with the Church for so long. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. After they acknowledged that it was their system error they still charged me late fees for the time it took them to correct their error in the billing. Customer service is simply poor. If we . I didn't know if the transaction actually went through. Regus will convert your monthly sign up to a 6 month contract using small print in an email. Along with information such as your chosen location, both the agreement length and start date are clearly stated on your purchase confirmation; you didnt raise any concerns when you received this. Hi Hongxu, The app makes it easy for you to do business, allowing you to manage your account and bookings all in one place. We appreciate your business. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. endstream endobj startxref Its important to think of the business you are trying to end your term without proper notification. Point Hacks is published by Point Hacks Australia Pty Ltd (ACN 622 987 160), a corporate authorised credit representative (Number: 504786) of MSC Advisory Pty Ltd ACN 607 459 441 (Australian Credit License: 480649), Search for participating airport lounges and eateries here . We have checked and cannot find any payment details set up in your account. Work from a private office by the day or for 5, 10, or unlimited days a month. The process is anything but"efficient, ""simple, "or even clear. French has been your invoice and communication language since day one but Ive just updated it to English for you. I am able to register on Regus but unable to proceed to Partner Offers without adding a company. The additional increase in your monthly fee is due to the annual indexation. Great discounts. They would not remove the items that I didn't want. Kind regards, We understand that you'd have appreciated greater notice. Transparency is very important in everything that we do. You'll motivate your team to create a great working environment to ensure customer satisfaction and retention. I look forward to receiving more information from you. From,Hedy GreeneAp. Though the pages T&Cs havent been updated for COVID-19, the FAQs do state that you can contact DragonPass for a refund of an unused pass if you are unable to enter the lounge. Well. Michelle Spire I would love the opportunity to help further but havent been able to identify your account. Regus' Cancellation Policy is not consumer friendly and is made so most of the contract auto-renewl for another 1 year term. This is held for seven days only as a fraud-prevention measure. Paid for parking online and have now received parking ticket from private company. If youre after a traditional lounge membership post-COVID, then DragonPass has three options: If you only visit about four participating lounges a year, Classic might be your choice. Accounting and bogus charges in lieu and place of diligent customer service, Arrowhead Promotion & Fulfillment Co. [APFCO], Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. Take money off your card with no reason, sends money back to wrong banks and tell you to deal with it, put 100 parking tickets on your card with no authority to do so, Honestly avoid these crooks like the plague. For clarity, you were also charged a retainer top up. The complaint has been investigated and resolved to the customers satisfaction. Companies like this should be ashamed of themselves that they have manipulate consumers into doing business with them. Offer expires 08/31/2014. Kind regards, I rarely review any business but those are literally thieves WATCH OUT GUYS, Hi Mouhamad, This cost me: they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. Your email address will not be published. Book on the day or in advance via the app. its been 3 years since i left and they dirtily use debt collection and lawyer to harass me. Hi Dr. Carrie Jaffe, thank you for getting in touch. I look forward to receiving more information from you. How To Write a Cancellation Letter for Membership? I have enclosed the cancellation fee with this letter.I wish you all the best for all your future endeavors. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. AvenueErie Rhode Island 24975. I refused to pay for a service that their system just added to my account until this issue was resolved. Work from any of our business lounges, reserve a dedicated desk, or hot desk in our sociable, shared open-plan office spaces, or take a private office of your own. This was not pointed out to me when I signed up for my virtual office. Go to this page in your computer's web browser. Membership: 2.3.1. I would like to request you to cancel my membership with you kindly. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. Most, if not all, companies have an internal collections department or utilize a third party. It's a yellow button near the top of the page. Today Sandra replied to my messages on both message boards and via email. At this point, we told Regus that we wanted to terminate our lease for the office because we could not use it for the purposes we had specified and was therefore unnecessary for us. We hold a pre-authorisation charge of GBP14.75 on all new registrations. from: 0 per person, full month 0 per person, 5 days a month 0 per person, 10 days a month Enquire now Buy now The perks of a coworking membership. Platinum membership includes access to an office. DO NOT BE FOOLED BY UPFRONT LOW PRICING. Dear Aaron Hawkins,With due respect, I want to inform you that after you receive this letter, please remove my name from the list of members and consider me no longer the Part of the {Name of the Church}. Could you please email me at lorraine.brule@regus.com with your company name and account reference (as displayed on your invoice)? Horrible Customer Service and Billing Practices! but when u need support / CS to talk and solve ur problems its literally non existant. It is clean and smart and well organised. Using Solstice Conference to link video call to the equipment in a meeting room. Update: a big thanks to the Luton branch who actually decided to look into my account further. Prices are subject to change and will vary depending on the specifically selected products and services. She at least implied that Hannah`s use of the printer was a nuisance. My membership account number with the club is XXXX-XXXX-XXXX-XXXX. Obviously, this is an unusual and unpredictable circumstance during an unprecedented time. Have anyone walk away from regus hidden automatic renewal. Thanks again for everything I will be happy to recommend your services! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. It is absurd for Regus to force me to pay $2628 for an office I will no longer use for reasons that are outside of both my control and my ability to have predicted in August. Whilst moving is not something you were planning on doing, we often find that leveraging the vast amount of workspace that we manage in Illinois can help us locate an even better workplace for your needs. We have tried speaking to the team at Luton and escalated this to their regional manager Erica but have not had any response. Event rooms, boardrooms, training rooms, and more. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Find another option. I signed up on a June 13, 2021, and I asked to cancel agreement on July 19, 2021. Regus offer serviced office space, virtual offices, co-working spaces, and meeting rooms in centers across the world. If you sign up on monthly then it should remain on a monthly plan. If you need further support, please feel free to contact our team member who is in touch with you. The emails says I have a monthly service contract and states nothing about the auto renew clauses This company scams customers. I've had virtual office spaces before and have never encountered one that couldn't be cancelled in a reasonable amount of time! Drop in and hotdesk in inspiring spaces, where you like, when you likeglobally, Available to access for 5, 10 or unlimited days each month, Enjoy exclusive member discounts and benefits, Access to Regus global business lounge network, Exclusive benefits from health and lifestyle partners, DragonPass and PPG partnerships for airport lounge access, Discounts on business services from global partners, Access to Regus Express locations in global transport hubs. Head of Customer Services. This was sent to the email address we have on file, which you can review and amend at any time by logging in to your online account. So, I don't think there won't be an issue with it. Regus Online Account. Transparency is key to us, and we work hard to ensure we provide our customers full clarity on everything that we do. This has resulted in our staff not coming into work because of unfavourable working conditions. I only need to book workspace occasionally - why should I register? The furniture they provided had locks on some of them and the staff had no idea where the keys were. Stay far away from Regus folks. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? They provided zero services to me but claimed their actions were justified because I had allegedly signed a business contract. This could work out to be cheaper than going through DragonPass or through buying access at the lounge directly, depending on the operator and its policies. They signed me up for things that I didn't ask for - didn't realize it in the fine print. I stayed with regus for a few years, everything is good despite the high price until I decided to cancel i said "Regus sold me a service that failed to meet my expectations, i signed up just yesterday. I have been transferred to a new location. Regus helps businesses find and create the right workplace for their people. Our global network of workplaces allows you to work wherever you are close to customers, partners, suppliers or at home. The activation fee is actually on the front page close to the box you signed confirming that you had read and accepted the agreement and is explicitly detailed. You may have asked for your agreement to end sooner than the agreed term, which in such case, we cannot do (an agreement is a business commitment which cannot be broken). Well done regus u are scum, Tip for consumers:stay with regus if u want to lose your money, Hi, Anyone can write a Trustpilot review. ", and they replied,"Please elaborate the reasoning a bit on why you wanted the contract early terminated. they charged me twice and theyre being difficult.. please help. Does anyone know how to get the GBP payment back? "To date, no one has communicated the process to me correctly, or at all, so I didn't get to experience the"great care"that he is referring to. They will respond to your inquiry as soon as possible. It took Regus about 3 weeks (12/19/21) to respond to my initial inquiry about this, and the response provided no clarity. Unrivalled workspace. 180 0 obj <> endobj Office: The promotion applies to any new Equipped Office contract signed for a minimum of 12 months. THEY DECIDED TO TAKE A RANDOM AMOUNT OF 600 FROM MY BANK ACCOUNT AND IT TOOK ME 10 MONTHS TO GET BACK!, THERE IS ALSO A LARGE FEE WHEN YOU LEAVE THE OFFICE THAT THEY NEVER TELL YOU ABOUT! A member of my team has contacted you directly to clarify this and please remember that information such as agreements and purchase confirmations can be access through the documents area of your online account. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. 279 Viverra. Please contact me directly, at lorraine.brule@regus.com so I can quickly assist. GO LITERALLY ANYWHERE ELSE. Lol Regus was raking the MP on the hot coals and trying to recover the expenses he expected from the member. Its an automated process. So, I would like to request you to cancel my membership with you kindly. Shut it down because I didn't need it anymore. So if people are talking about terminating a contract, breaking a contract, or withdrawing from a contract if they have a legitimate reason like Hannah because the service provider didn`t provide the service as agreed, it`s likely that they can legally break the contract in question. Michelle Spire And again, there is simply no legitimate reason for this. You can reach out to them by raising a query via the online account (help section). Blue membership is free and includes only the discounts. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. Can I roll any unused coworking and office days into the next month? Companies can ask for reviews via automatic invitations. And why wouldn't he, he is sub-contracted to sell office space. You would have agreed to this by confirming you had read and agreed to the terms and conditions before your account started. Access thousands of business lounges across the world simply turn up and get to work. Required fields are marked *. However, we will ask you to go through some security steps as part of our fraud-prevention policy. Case reference number: C-6953809-Z0V3 For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. My expressed intention was to rent space for 1 month and for a quoted price of $650. They shut down my location with 2-day notice and then cancelled my agreement retroactively. You can only revoke a membership attached to an active class. Kind regards, i made an account a day ago and i tried contacting them to cancel my account. Sandra Melody Regus does not communicate with customers via telephone. The complaint has been investigated and resolved to the customer's satisfaction. We'll help you find the ideal boardroom to host an event, a private room to interview candidates, or an inspiring space to run a training session. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. Tip for consumers:Stay away from this company!!! They got lots of 1) hidden fees and 2) extend the contract without your knowledge permission. And, as I am moving to another state, it won't be possible for me to continue with the same. As far as the payment is concerned, it has been made in full. Coffee/Tea - $35 per month As a Community Sales Manager, you'll be responsible for the smooth running of your Regus centre while finding ways to increase sales and revenue, helping more and more people enjoy the benefits of flexible working. We appreciate your business. hbbd``b`$[A`$ ~KD 4k%$ =@Pd[q@Sb``Jg ` f * The best guides, deals and tips for more frequent flyer points in Australia. I would recommend that anyone considering using this company to think again! Unlike a standard office lease, where you can have one or two tenants per space, Regus office space is sometimes overbooked because it`s difficult to predict when each of the hundred simultaneous tenants in a room may need to use a particular resource.
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